Why was my shop or account suspended?
Here you can find out why your shop or account has been suspended, what this means for your access, and which steps are required to have the suspension lifted.
Why was my shop suspended?
If your shop has been suspended, this means that placing orders is no longer possible – even if your login details are correct.Why can I no longer place orders?
Possible reasons include outstanding payments or other system-related restrictions.In this case, access to the shop will be temporarily restricted or suspended.
What can I do if my shop is blocked?
Reactivation of the shop is generally only possible once all outstanding invoices have been fully settled.This is the primary requirement for lifting the suspension. Please settle any outstanding balances and then contact our customer service team to clarify